Terms of Service

1. Acceptance of Terms

These Terms of Service apply to your use of The SmartHome Co. website, communications, estimates, invoices, proposals, service appointments, installations, support services, and related business interactions.

By approving an estimate, accepting a proposal, paying a deposit, scheduling service, allowing our team to perform work at your property, using our website, or purchasing products or services from The SmartHome Co., you agree to these Terms of Service.

These Terms are intended to work together with your approved estimate, invoice, proposal, work authorization, service agreement, managed service agreement, maintenance plan, or other written documentation. If there is a conflict, the more specific written agreement for your project generally controls.

2. Services We Provide

The SmartHome Co. provides residential and small business technology services in Metro Atlanta. Our services may include smart home integration, Wi-Fi and networking, structured cabling, security cameras, CCTV, video doorbells, access control, smart locks, TV mounting, audio/video installation, automation, equipment configuration, system upgrades, troubleshooting, and related technology consulting.

The exact services included in your project are limited to the items listed in your approved estimate, invoice, proposal, or written scope of work.

3. Scope of Work

All work is based on the approved scope, listed equipment, labor descriptions, site assumptions, and project details included in your estimate, invoice, proposal, or written communication.

Work, equipment, materials, programming, cabling, configuration, troubleshooting, repairs, or return visits not specifically included in the approved scope may require additional charges.

Unless specifically stated in writing, our services do not include electrical work, drywall repair, painting, structural repair, cabinetry, masonry repair, roof repair, internet service installation, utility work, alarm monitoring, fire alarm design, engineering services, permitting, or code compliance review.

4. Estimates, Pricing & Procurement

Estimates are generally valid for 30 days unless a different expiration date is listed. Product pricing, availability, shipping charges, tariffs, manufacturer fees, vendor pricing, taxes, and promotional discounts may change before approval or procurement.

Equipment pricing may include procurement time, shipping and handling, vendor processing, manufacturer-related fees, tariff-related adjustments, and administrative costs related to sourcing, ordering, receiving, tracking, and preparing project materials.

If an item becomes unavailable, discontinued, backordered, restricted, or significantly repriced, The SmartHome Co. may recommend a suitable substitute or provide a revised estimate for approval.

5. Deposits, Payment & Title to Equipment

A deposit may be required to schedule service, reserve installation time, begin planning, or procure equipment. Deposits may be applied toward equipment, special-order materials, shipping, procurement, project preparation, and scheduling commitments.

Final payment is due upon completion of the work unless your approved estimate, invoice, or written agreement states otherwise. Larger projects may require progress payments, milestone payments, or staged billing.

Accepted payment methods may include credit card, debit card, ACH, Zelle, cash, or other approved payment options. Additional processing terms may apply depending on the payment provider.

Past-due invoices may be subject to late fees, collection costs, or service suspension as allowed by applicable law and as stated on the invoice or estimate. If no specific late fee is stated, unpaid invoices may be subject to a late fee of 1.5% per month, or the maximum amount allowed by law, after 7 days.

Equipment, hardware, and materials supplied by The SmartHome Co. remain the property of The SmartHome Co. until the related invoice is paid in full.

6. Scheduling, Access & Cancellations

Customers are responsible for providing safe, clear, and reasonable access to the work area on the scheduled service date. This may include moving furniture, securing pets, clearing work areas, providing parking access, ensuring utilities are active, and making sure an authorized adult is present.

An adult age 18 or older must be present during service unless otherwise approved in writing. The adult present must be authorized to approve device locations, mounting heights, cable paths, network names, app setup, account access, and any necessary on-site decisions.

We request at least 24 hours’ notice for cancellations or rescheduling. Missed appointments, inaccessible properties, last-minute cancellations, unsafe work areas, or customer-caused delays may result in a trip charge, cancellation fee, or rescheduling fee. Unless stated otherwise, the standard late cancellation or trip charge is $99.

7. Site Conditions & Installation Limits

Technology installation often involves working around walls, ceilings, attics, crawl spaces, fireplaces, exterior surfaces, masonry, existing wiring, insulation, finished surfaces, and unknown site conditions.

While we take care to perform clean and professional work, we are not responsible for hidden conditions that were not visible or disclosed before work began. Hidden conditions may include pipes, electrical wiring, low-voltage wiring, structural obstructions, fire blocks, pests, water damage, mold, rot, insulation issues, brittle materials, unmarked utilities, blocked cable paths, or improperly installed existing systems.

Unless specifically included in your scope, The SmartHome Co. does not provide drywall repair, paint touch-up, texture matching, masonry repair, exterior sealing beyond standard low-voltage installation practices, finish carpentry, or restoration work.

8. Customer Responsibilities

Customers are responsible for providing accurate project information, safe access, permission to perform work, and any necessary account access required to complete the service.

Customer responsibilities may include:

• Confirming that you own the property or have permission from the owner, landlord, property manager, HOA, or business authority to approve the work.
• Providing working internet service, active power, app store access, manufacturer account access, email access, phone access, and subscription access when needed.
• Providing accurate Wi-Fi, network, app, camera, smart home, or device account information when required for setup.
• Backing up important data, settings, recordings, configurations, or files before troubleshooting, replacement, reset, or upgrade work.
• Using cameras, microphones, door access, smart locks, recordings, monitoring, and automation systems in compliance with applicable laws, lease terms, workplace rules, HOA rules, and privacy obligations.
• Maintaining your internet service, subscriptions, cloud accounts, passwords, software updates, and device access after installation unless you have an active managed service agreement with us.

9. Change Orders & Additional Work

Any work requested outside the approved scope may require a revised estimate, change order, additional labor charges, additional materials, or a separate appointment.

Change orders may be needed for additional cable runs, longer cable paths, unexpected access challenges, additional equipment, upgraded equipment, new mounting locations, troubleshooting unrelated issues, customer-requested layout changes, manufacturer account issues, or changes requested after work has started.

Verbal approvals, text approvals, email approvals, signed approvals, payment of an updated invoice, or continued authorization of work may be treated as acceptance of the change.

10. Equipment, Materials & Customer-Supplied Products

Equipment supplied by The SmartHome Co. is selected based on the approved scope, site conditions known at the time of estimating, compatibility expectations, manufacturer availability, and project requirements.

Customer-supplied products may not be compatible, complete, new, supported, warrantied, secure, or appropriate for the requested installation. If we agree to install customer-supplied equipment, additional labor may be required for missing parts, account issues, damaged items, outdated firmware, reset problems, compatibility limitations, or setup difficulty.

The SmartHome Co. does not guarantee the performance, warranty, compatibility, longevity, or reliability of customer-supplied equipment. Manufacturer warranty claims for customer-supplied equipment are the customer’s responsibility unless otherwise agreed in writing.

11. Third-Party Apps, Platforms, Internet Service & Subscriptions

Many products we install or configure rely on third-party manufacturers, apps, cloud services, internet providers, firmware, subscriptions, and user accounts. These may include Ubiquiti UniFi, Ring, Sonos, Lutron, Apple, Google, Amazon, eero, Ecobee, Nest, TP-Link, and other platforms.

The SmartHome Co. is not responsible for manufacturer outages, app changes, firmware bugs, discontinued features, subscription changes, cloud recording limits, internet outages, ISP speed issues, vendor account restrictions, manufacturer warranty decisions, or third-party service interruptions.

We may assist with setup, configuration, and troubleshooting, but third-party products and services are governed by their own terms, warranties, privacy policies, support policies, and subscription requirements.

12. Security, Cameras, Access Control & Privacy

Security cameras, smart locks, video doorbells, alarm-related devices, access control systems, network equipment, and smart home systems can improve visibility, convenience, and risk reduction, but no technology system can guarantee complete security, uninterrupted operation, crime prevention, loss prevention, or emergency response.

The SmartHome Co. does not provide law enforcement, emergency monitoring, fire alarm monitoring, burglar alarm monitoring, life safety monitoring, or guaranteed response services unless expressly stated in a separate written agreement.

We do not access, view, download, record, or share your live or recorded camera footage unless you authorize access for installation, aiming, troubleshooting, training, or support. Customers are responsible for using video, audio, access control, and monitoring systems legally and responsibly.

Our handling of customer information, credentials, camera access, system details, and privacy-related matters is also governed by our Privacy Policy.

13. Warranty & Service Support

The SmartHome Co. provides a 1-year workmanship warranty on installation labor unless a different warranty period is stated in writing. This workmanship warranty covers installation issues caused by our labor, such as mounting, terminations, or cabling work performed by us.

Hardware warranties are provided by the manufacturer, not The SmartHome Co. We may assist with manufacturer warranty claims, troubleshooting, replacement recommendations, or RMA coordination when appropriate. Additional labor, return visits, shipping, replacement installation, or diagnostic time may be billable unless covered by a written warranty or service plan.

Warranty coverage does not include:

• Power surges, lightning, water damage, fire, theft, vandalism, pests, misuse, customer tampering, accidental damage, or acts of God.
• Internet outages, ISP equipment issues, subscription issues, cloud service problems, app changes, firmware bugs, manufacturer outages, or third-party service failures.
• Existing wiring, existing equipment, customer-supplied equipment, unsupported devices, or systems modified by others after our work is complete.
• Cosmetic repairs, drywall repair, painting, patching, texture matching, or finish work unless included in writing.
• Performance issues caused by environmental conditions, building materials, interference, insufficient internet service, device limitations, or changes to the property after installation.

14. Managed Services, Maintenance & Remote Support

Ongoing monitoring, maintenance, managed network support, firmware management, remote troubleshooting, emergency response, camera health checks, recurring service visits, or after-hours support are not included unless specifically listed in your approved scope or covered by an active managed service or maintenance agreement.

If remote access is enabled for support, it is used only for authorized service purposes. Customers may request removal of remote access unless that access is required for an active managed service plan.

15. Limitation of Liability

To the maximum extent permitted by law, The SmartHome Co. is not liable for indirect, incidental, special, punitive, consequential, or lost-profit damages arising from website use, service delays, product failures, third-party outages, internet service interruptions, data loss, security incidents, unauthorized access, crime, property loss, business interruption, or customer misuse of installed systems.

To the maximum extent permitted by law, our total liability for any claim related to a project or service is limited to the amount paid to The SmartHome Co. for the specific service giving rise to the claim.

Some jurisdictions may not allow certain limitations, so these limitations apply only to the extent permitted by applicable law.

16. Governing Law, Disputes & Severability

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles. Any dispute arising from these Terms, our website, or our services shall be handled in the appropriate courts located in Cobb County, Georgia, unless another venue is required by law.

If any part of these Terms is found to be invalid or unenforceable, the remaining sections will remain in effect.

These Terms, together with your approved estimate, invoice, proposal, work authorization, or written service agreement, represent the agreement between you and The SmartHome Co. for the applicable services.

17. Contact Information

If you have questions about these Terms of Service, contact us:

The SmartHome Co.
531 Roselane St. NW
Marietta, GA 30060
Phone: 470-696-4942
Email: [email protected]
Website: www.thesmarthomeco.com