Privacy Policy

1. Overview

The SmartHome Co. respects your privacy and understands that technology installation can involve sensitive information about your home, business, network, security devices, smart home accounts, and connected systems.

This Privacy Policy explains how The SmartHome Co. collects, uses, stores, protects, and shares information when you visit our website, contact us, request a quote, schedule service, purchase products or services, receive installation or support, or communicate with us by phone, text, email, online form, social media, or third-party scheduling and billing tools.

In this policy, “The SmartHome Co.,” “we,” “our,” and “us” refer to The SmartHome Co., located at 531 Roselane St. NW, Marietta, GA 30060. “You” and “customer” refer to website visitors, prospective customers, residential clients, small business clients, and authorized contacts who communicate with us or receive our services.

2. Information We Collect

We collect information that helps us respond to inquiries, prepare estimates, schedule appointments, complete installations, configure systems, provide support, process payments, and manage customer relationships.

Information you provide to us may include:

• Your name, business name, phone number, email address, service address, billing address, and preferred contact method.
• Project details, service requests, photos, videos, floor plan notes, equipment lists, site access details, and installation preferences.
• Appointment details, communication history, quote approvals, invoices, payment status, service notes, warranty notes, and support requests.
• Information shared through website forms, phone calls, text messages, emails, social media messages, booking tools, customer portals, or in-person conversations.
• Payment-related information processed through third-party payment providers. We do not store full credit card numbers on our own website or internal systems.

3. How We Use Information

We use customer information for legitimate business purposes related to our services. This includes responding to inquiries, preparing proposals, scheduling site visits, ordering or procuring equipment, installing systems, configuring devices, providing support, maintaining customer records, and improving our business operations.

We may use your information to:

• Provide smart home, networking, Wi-Fi, security, surveillance, access control, TV mounting, A/V, automation, and small business technology services.
• Communicate with you about quotes, appointments, invoices, project updates, service reminders, support requests, warranty matters, and follow-up work.
• Process payments, deposits, refunds, financing-related workflows if applicable, and accounting records.
• Order, register, configure, activate, troubleshoot, update, or support products and systems installed for you.
• Maintain records needed for warranty support, taxes, bookkeeping, legal obligations, dispute resolution, and business administration.
• Improve our website, service process, client communication, project documentation, and customer experience.
• Send occasional service updates, educational content, review requests, maintenance reminders, or promotional messages where permitted by law.

4. Technical & System Information

Because our work involves connected technology, we may collect or temporarily access technical information that is necessary to install, configure, troubleshoot, or support your system.

This may include:

• Wi-Fi network names, temporary passwords, device login information, IP addresses, MAC addresses, device serial numbers, model numbers, firmware versions, network topology notes, and configuration settings.
• Smart home hub details, camera system settings, access control settings, doorbell settings, audio/video configuration, automation routines, user permission notes, and device placement notes.
• Photos or documentation of equipment locations, rack organization, wall-mounted devices, cable paths, camera views, access points, network hardware, or completed installation work.

5. Camera, Surveillance & Security System Privacy

We respect the privacy of your home, business, employees, guests, family members, customers, and visitors. Security cameras, video doorbells, access control systems, alarm systems, and smart locks may capture sensitive information, so we handle these systems carefully.

Our standard practice is:

• We do not access live or recorded camera footage unless you specifically authorize us to do so for installation, aiming, configuration, troubleshooting, training, or support.
• We do not download, copy, share, publish, or use your surveillance footage for marketing without your express permission.
• We may review camera views during installation to confirm placement, angle, coverage, image quality, recording status, and app functionality.
• We may request temporary access to manufacturer apps, cloud portals, or local systems only when needed to complete or support the requested work.
• You are responsible for using cameras, audio recording, door access, and monitoring systems in compliance with applicable laws, lease terms, workplace rules, HOA requirements, and notice obligations.

6. Third-Party Apps, Devices & Manufacturer Services

Many products we install or configure are made and operated by third-party manufacturers or service providers. These may include, but are not limited to, Ubiquiti UniFi, Ring, Sonos, Lutron, Apple, Google, Amazon, eero, Ecobee, Nest, TP-Link, and other technology platforms.

Third-party devices and apps may collect information directly from you or from your devices, including account details, app usage, device diagnostics, location settings, camera or audio settings, cloud recordings, automation activity, network data, and other technical information. Their privacy practices are governed by their own privacy policies, terms of service, and account settings.

The SmartHome Co. is not responsible for how third-party manufacturers, apps, cloud platforms, internet providers, payment processors, or software providers collect, use, store, process, or share information. We encourage you to review the privacy settings and policies for each product or service you use.

7. How We Share Information

We do not sell your personal information. We may share limited information only when needed to provide services, operate our business, comply with legal obligations, protect our rights, or support customer-requested technology systems.

We may share information with:

• Scheduling, CRM, estimating, proposal, invoicing, payment, accounting, communication, email, text messaging, cloud storage, website hosting, analytics, and customer support providers.
• Manufacturers, distributors, vendors, warranty providers, or technical support teams when needed to order, register, troubleshoot, replace, or support products used in your project.
• Subcontractors, technicians, or service partners who assist with authorized work and need project details to perform their responsibilities.
• Legal, tax, accounting, insurance, or business advisors when needed for legitimate business administration.
• Government agencies, courts, law enforcement, or other parties when required by law, subpoena, court order, or to protect rights, safety, property, or security.

8. Website, Cookies & Analytics

When you visit our website, certain information may be collected automatically by our website platform, analytics tools, advertising platforms, embedded content, or third-party integrations. This may include your IP address, browser type, device type, referring website, pages viewed, approximate location, visit time, form interactions, and website performance data.

Our website may use cookies, pixels, analytics scripts, embedded media, forms, maps, social media links, advertising tools, or similar technologies to help the website function, understand visitor activity, improve marketing, and measure performance.

You can usually control cookies through your browser settings. Some website features may not work properly if cookies or scripts are disabled.

9. Marketing Communications

We may use your contact information to send project follow-ups, service reminders, review requests, company updates, educational content, promotions, or maintenance-related messages.

You can opt out of marketing emails by using the unsubscribe option where available or by contacting us directly. You may also ask us to stop sending promotional text messages. Even if you opt out of marketing, we may still contact you about active projects, quotes, invoices, warranty matters, service appointments, account issues, or other non-marketing business communications.

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect customer information from unauthorized access, loss, misuse, disclosure, alteration, or destruction. No method of transmission, storage, website hosting, cloud platform, payment processing, or internet-connected system can be guaranteed to be completely secure.

Our security practices may include:

• Limiting access to customer information to people and service providers with a legitimate business need.
• Using reputable third-party systems for scheduling, payments, invoicing, file storage, communications, and business operations.
• Avoiding unnecessary storage of full payment card information.
• Using secure account access practices where supported, including strong passwords and multi-factor authentication.
• Recommending password changes after temporary installation access when appropriate.
• Reviewing access, documentation, and system notes as business operations evolve.

11. Data Retention

We keep customer information for as long as reasonably necessary to provide services, complete projects, support installed systems, honor warranty or service obligations, maintain business records, comply with tax and accounting requirements, resolve disputes, enforce agreements, and operate our business.

Some records may be retained longer when required for legal, tax, accounting, warranty, insurance, security, or legitimate business reasons. When information is no longer needed, we may delete, archive, anonymize, or securely dispose of it according to our business practices and available systems.

12. Your Privacy Choices & Requests

You may contact us to request access to, correction of, or deletion of personal information we maintain about you. We will review requests and respond as reasonably required by applicable law and our business obligations.

We may need to verify your identity before processing certain requests. We may also need to retain some information for legitimate business, tax, accounting, warranty, legal, security, dispute resolution, or recordkeeping purposes.

You may also:

• Ask us to update your contact information.
• Ask us to stop sending promotional communications.
• Change passwords or revoke access to manufacturer apps after installation or support is complete.
• Review and update privacy settings inside third-party apps and manufacturer accounts.
• Contact the manufacturer directly for privacy requests involving their cloud services, apps, accounts, cameras, recordings, analytics, or device data.

13. Children’s Privacy

Our website and services are intended for adults, homeowners, property owners, business owners, authorized property managers, and authorized customer representatives. We do not knowingly collect personal information from children under 13 through our website or service process.

If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, business tools, technology platforms, legal requirements, industry practices, or privacy expectations.

When we update the policy, we will revise the effective date shown at the top of this page. Your continued use of our website or services after a policy update means the updated policy applies going forward.

15. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy-related request, contact us:

The SmartHome Co.
531 Roselane St. NW
Marietta, GA 30060
Phone: 470-696-4942
Email: [email protected]
Website: www.thesmarthomeco.com